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Basic Standard Professional
Music On Hold (Standard) ok ok ok
Music On Hold (MOH) is integrated with your system. Standard Edition comes with 2 audio tracks, Professional Edition comes with unlimited number of audio tracks, giving you the ability to play different audio tracks for calls coming into different departments or queues. Use MOH creatively to highlight promotions for new customers, up sell current customers, or calm angry customers calling your customer service team.
Voicemail: 600hrs ok ok ok
Your Phone System comes with over 600 hours of voicemail storage, and 3 easy ways to retrieve messages:
One-touch from your office phone.
Dial in remotely from any phone.
Attached to your email as .wav files.
Auto-Attendant (IVR) ok ok ok
The most powerful feature its the Auto-Attendant. This feature lets callers “Press 1 for Customer Services” or “Press 2 for Sales.” , we can also forward calls off-site, and more.
Do not disturb ok ok ok
Do not disturb give you the ability to set you extension to go straight to the Voicemail, in case you have to finish and important report and need peace and quiet.
Forward ok ok ok
Call forwarding to an internal extension or external number.
Conference ok ok ok
You can conference unlimited number of internal participants and as many external participants as you have phone lines.
Intercomm ok ok ok
Intercomm or Page all you extensions with simple press a bottom.
Hold ok ok ok
Your Phone System comes with the hold function on all the phones.
Unlimited Extensions ok ok ok
Each extension can be customized differently with dozens of options such as:
Personal inbound number (DID)
Outbound CallerID
Privacy settings
Spell-by-name directory
Voicemail settings
Much more!
VoIP-Ready (Unlimited) ok ok ok

Your System comes VoIP ready — you can connect your system to an unlimited number of VoIP Providers (SIP or IAX). If you’re not yet ready to take the VoIP plunge, no problem!, you can keep regular calls going out over POTS / PSTN and and only use VoIP for your your inter-office, intra-office, and international calls. You can save thousands in phone bills with VoIP.

Switching to VoIP brings other benefits, such as changing outbound caller-ID on a per extension basis, having more inbound than outbound lines (or vice-versa), ordering virtual numbers from other area-codes, and more!
Name Directory ok ok ok
Your system comes preconfigured with a professional "spell-by-last-name" directory. Callers are simply prompted to "spell the first three letters of the party’s first or last name" and then automatically connected to the requested extension. Don’t want to be in the Name Directory? No problem. We can easily exclude specific extensions.
Voicemail-to-Email x ok ok
Receive your voicemails as emails! Your system comes preconfigured to send each employee an email notifying them of new voicemail messages. Or, users can customize their extension to attach the actual voicemail (as a .wav) to the email. No POP3, SMTP, IMAP, or Exchange configuration required!
Time Condition x ok ok
Time conditions help you to tell your customer when your office is Closed or Open you can also have the option to leave a message if it is an emergency or an important call.
Ring-All (Blast Group) x ok ok
Your system comes with a free Blast Group. A Blast Group takes one inbound call and rings all phones. The first to pick up gets the call. Of course you get to choose which phones go into the Blast Group, and which get to enjoy peace and quiet!
Parking      
Your system allows unlimited simultaneous parked calls, and when used with HUD (purchased separately), call parking is taken to the next level. HUD gives employees the ability to view calls that are currently parked, tag parked calls with reminder notes, and drag calls between their extension, their on-hold area, and the parking area, also set up timing for the park calls in case you forget to pick it. x ok ok
HUD® (purchased separately) x ok ok
When your system is used with HUD (purchased separately), your entire company has real-time call control. HUD tells you who is on the phone and to whom they are talking. HUD lets you drag-and-drop new or existing calls to someone’s extension, their voicemail, your own “on-hold area,” or the company-wide “parking area.” HUD also has an easy-to-use group permissions system, so you can decide what "rights" to give to an extension. This means the CEO can steal the Janitor’s call, but not vice versa!
Branch Office Support x ok ok

Purchase a low cost server for each office, and link your servers to take advantage of the following features:

Free office-to-office calling via VoIP.
Call forwarding to any extension in your linked phone system server network.
Music-on-Hold (Professional) x ok ok
Music On Hold (MOH) is integrated with your system. Standard Edition comes with 2 audio tracks, Professional Edition comes with unlimited number of audio tracks, (we will include up to 6 audio tracks) giving you the ability to play different audio tracks for calls coming into different departments or queues. Use MOH creatively to highlight promotions for new customers, up sell current customers, or calm angry customers calling your customer service team.
Zone Intercomm x ok ok
Setup your Intercomm or Page for specific zones on your company and/or branch offices.
Call Queues x x ok

Setup Queues to manage your customer service better!!!. Each queue comes with a variety of options:

Personalized audio announcements give your queue that professional sound.
"Hold Time" announcement frequency customization.
User/agent priorities for more effective call routing.
Hold time limits so callers do not remain in your queue for extended periods of time.
Caller limits for keeping queue call volume to a manageable level.
Length of time after fielding a call before the same agent is called again.
And much more!
Call Monitor / Barge x x ok
When your system is used with HUD (purchased separately,) gives you or your supervisors the ability to actively barge or passively monitor any inbound or outbound call. HUD also comes with an extensive permission system — so you can grant a specific group the ability to barge/monitor another specific group. No barging on the CEO!.
PIN Set x x ok
PIN Sets are used to manage lists of PINs that can be used to access restricted features such as Outbound Routes.
Voicemail Blasting x x ok
Want to send a voice message to multiple people? Use our Voicemail Blasting feature to easily build groups of people. Then just dial the number of your group and leave a message. Seconds later everyone in the group gets a new voicemail!