All repairs or services that are not completed must be reported within 15 days. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Some items are non-refundable and non-exchangeable. These include: [All Services] and the following; devices that have been fully configured for client business use. Software purchase or installed from 3rd parties.
To exchange a defective item you purchased, please mail it to: 30 S. Ocean Avenue Suite 204, Freeport, NY 11520
Refunds/exchanges do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.