For businesses who have numerous extensions or who want total control of their phone service.
HOW IT WORKS
An IP PBX is a private branch exchange (telephone switching system within an enterprise) that switches calls between VoIP (Voice over Internet Protocol or IP) users on local lines while allowing all users to share a certain number of external phone lines. The users of the PBX phone system can communicate within their company or organization and the outside world, using different communication channels like Voice over IP, ISDN or analog.
It is a software implementation of a telephone private branch exchange (PBX); it allows attached telephones to make calls to one another, and to connect to other telephone services, such as the public switched telephone network (PSTN) and Voice over Internet Protocol (VoIP) services. Because it is software base it allow enterprises to not only be able to use desktop office telephones, but also use mobile applications and desktop PC software phones.
BENEFITS OF IP PBX SYSTEM
Much easier to install & configure than an analog phone system
An IP PBX runs as a software on a computer and can leverage the advanced processing power of the computer and user interface as well as features.
Significant cost saving using VoIP providers
With an IP PBX you can easily use a VOIP Provider for long distance and international calls. The monthly savings are significant. If you have brance offices, you can easily connect phone systems between branches and make free phone calls no matter where your offices are located.
Eliminate vendor lock in!
You can mix and match any SIP hardware or software phone with any SIP-based IP PBX, PSTN Gateway or VOIP provider. In contrast, a proprietary phone system often requires proprietary phones to use advanced features, and proprietary extension modules to add features.
Better customer service & productivity!
Since the system is now computer-based, you can integrate phone functions with business applications. For example, bring up the customer record of the caller automatically when you receive his/her call, dramatically improving customer service and cutting costs by reducing time spent on each caller. Outbound calls can be placed directly from Outlook, removing the need for the user to type in the phone number.
Allow hot desking & roaming!
Hot desking with an IP PBX the user simply takes his phone to his new desk - No patching required!
Users can roam too - if an employee has to work from home, he/she can simply fire up their SIP software phone and are able to answer calls to their extension, just as they would in the office.
Easier to manage because of remote access over the internet
An IP PBX can be managed via a web-based configuration interface remotely, allowing you to easily maintain and find tune your phone system. Proprietary phone systems have difficult-to-use interfaces and most.
Eliminate phone wiring!
An IP Telephone system allows you to connect hardware IP phones directly to a standard computer network port (which it can share with the adjacent computer). Software phones can be installed directly on the PC. You can now eliminate the phone wiring and make adding or moving of extensions much easier.
Proprietary systems are easy to outgrow. Adding more phone lines or extensions often requires expensive hardware modules. In some cases you need an entirely new phone system. Not so with an IP PBX. A standard computer can easily handle a large number of phone lines and extensions – just add more phones to your network to expand!
Twice the phone system features for half the price!
Since an IP PBX is software-based. It is easier for developers to add and improve feature sets. Most VoIP phone systems come with a rich feature set, including auto attendant, voice mail, ring groups and advanced reporting.
Better phone usability: SIP phones are easier to use!
Employees often struggle using advanced phone features. Setting up a conference, or transferring a call on an old PBX requires detailed instructions.
Cloud PBX Features
There are many features included with cloud PBX. Standard features include: Voicemail, Voicemail to email, IVR Auto Attendant, and parking. You can review all features and customize to suite your business. Some features provide a great corporate image.
Music On Hold
Music On Hold is integrated with your system. Standard Edition comes with 2 audio tracks, Professional Edition comes with unlimited number of audio tracks, giving you the ability to play different audio tracks for calls coming into different departments or queues. Use MOH creatively to highlight promotions for new customers, up sell current customers, or calm angry customers calling your customer service team.
Your Phone System comes with over 600 hours of voicemail storage, and 3 easy ways to retrieve messages:
One-touch from your office phone.
Dial in remotely from any phone.
Attached to your email as .wav files.
Auto-Attendant (Interactive Voice Response)
The most powerful feature its the Auto-Attendant. This feature lets callers "Press 1 for Customer Services" or "Press 2 for Sales." , we can also forward calls off-site, and more.
Do not disturb
Do not disturb give you the ability to set you extension to go straight to the Voicemail, in case you have to finish and important report and need peace and quiet.
call forwarding to an internal extension or external number.
You can conference unlimited number of internal participants and as many external participants as you have phone lines.
Intercomm or Page all you extensions with simple press a bottom
Your Phone System comes with the hold function on all the phones
Each extension can be customized differently with dozens of options such as:
Personal inbound number (DID)
Your system comes preconfigured with a professional "spell-by-last-name" directory. Callers are simply prompted to "spell the first three letters of the party's first or last name" and then automatically connected to the requested extension. Don't want to be in the Name Directory? No problem. We can easily exclude specific extensions.
Receive your voicemails as emails! Your system comes preconfigured to send each employee an email notifying them of new voicemail messages. Or, users can customize their extension to attach the actual voicemail (as a .wav) to the email. No POP3, SMTP, IMAP, or Exchange configuration required!
Time conditions help you to tell your customer when your office is Closed or Open you can also have the option to leave a message if it is an emergency or an important call.
Ring-All (Blast Group)
Your system comes with a free Blast Group. A Blast Group takes one inbound call and rings all phones. The first to pick up gets the call. Of course you get to choose which phones go into the Blast Group, and which get to enjoy peace and quiet!
Your system allows unlimited simultaneous parked calls, and when used with HUD (purchased separately), call parking is taken to the next level. HUD gives employees the ability to view calls that are currently parked, tag parked calls with reminder notes, and drag calls between their extension, their on-hold area, and the parking area, also set up timing for the park calls in case you forget to pick it
Branch Office Support
Purchase a low cost server for each office, and link your servers to take advantage of the following features:
Free office-to-office calling via VoIP.
Call forwarding to any extension in your linked phone system server network.
HUD® (purchased separately)
When your system is used with HUD (purchased separately), your entire company has real-time call control. HUD tells you who is on the phone and to whom they are talking. HUD lets you drag-and-drop new or existing calls to someone's extension, their voicemail, your own "on-hold area," or the company-wide "parking area." HUD also has an easy-to-use group permissions system, so you can decide what "rights" to give to an extension. This means the CEO can steal the Janitor's call, but not vice versa!
Music On Hold (MOH) is integrated with your system. Standard Edition comes with 2 audio tracks, Professional Edition comes with unlimited number of audio tracks, (we will include up to 6 audio tracks) giving you the ability to play different audio tracks for calls coming into different departments or queues. Use MOH creatively to highlight promotions for new customers, up sell current customers, or calm angry customers calling your customer service team.
Setup your Intercomm or Page for specific zones on your company and/or branch offices.
Setup Queues to manage your customer service better!!!. Each queue comes with a variety of options:
Personalized audio announcements give your queue that professional sound.
"Hold Time" announcement frequency customization.
User/agent priorities for more effective call routing.
Hold time limits so callers do not remain in your queue for extended periods of time.
Caller limits for keeping queue call volume to a manageable level.
Length of time after fielding a call before the same agent is called again.
And much more!
When your system is used with HUD (purchased separately,) gives you or your supervisors the ability to actively barge or passively monitor any inbound or outbound call. HUD also comes with an extensive permission system — so you can grant a specific group the ability to barge/monitor another specific group. No barging on the CEO!.
PIN Sets are used to manage lists of PINs that can be used to access restricted features such as Outbound Routes.
Want to send a voice message to multiple people? Use our Voicemail Blasting feature to easily build groups of people. Then just dial the number of your group and leave a message. Seconds later everyone in the group gets a new voicemail!
IP PBX Systems
At Onux Techonologies we provide IP PBX Systems that provide amazing enterprise features at affordable pricing to our small&medium size businesses. We provide a server based system and a standalone IP PBX system. Our system allow for a simple installation and a simple management. But, best of all it allows for remote support for quick repairs or future additional configuration.
Grandstream's UCM series of IP PBXs offer an extensive set of unified communication features in easy-to-manage on premise IP PBXs.
Support up to 500 SIP endpoint registrations, up to 60 concurrent calls and up to 32 conference attendees.
Integrated 2/4/8/16 PSTN trunk FXO ports, 2 analog telephone FXS ports with lifetime capability and up to 50 SIP trunk accounts
Gigabit network ports with Integrates PoE, USB,SD card
For Those looking for support for E1, T1 or J1 network will want to choose the UCM6510.These a IP PBXs offer an advanced set of features with no licensing fees, upgrade fees or costs per feature.
WHY PROACTIVE SUPPORT?
Because, it isn't smart to wait for things to break, but it is wise to prevent them.
- Network Monitoring
- Antivirus Protection
- Internet Security
- Website Filtering
- Multi-level Backups
- Unlimited Technical Support